Best VOIP Service for Small Business

Face to face communication gave way to fixed-line phones; fixed-line phone gave way to mobile phone and now is the age of VoIP.  VoIP is short for Voice over Internet Protocol. Voice data is sent in packets through the internet that can be accessed through your mobile phone. Some common application where this technology has been used is WhatsApp, Facebook Video, Voice chat, and Skype.

VoIP has emerged as an attractive option for small businesses. It is easy to use, has excellent features and is economical compared to traditional fixed lines. VoIP is a cloud-based application and needs high-speed internet connectivity.

The best Business VoIP phone service provides call management services like call transfer and hold facility, automated greetings and call routing facility. It also gives CRM integration facilities. You can choose the provider and plan as per your requirement and business budget.

Best Business VOIP Service in 2019

Nextiva Review – Best Business VOIP for Startups

Nextiva VoIP provider is an excellent choice for start-ups and small businesses. The features are offered at an affordable price that is unbeatable. It provides features like unlimited domestic calls including conference calls and free local and toll-free numbers. It has auto attendants to take care of greeting and call routing. It can transcribe voicemail to email.

It offers different pricing plans. The basic Office Pro is for $19.95 per month per user. The Office Pro Plus has an additional feature of SMS messaging and is available for $22.95 per month per user. The Office Enterprise is for $29.95 per month per user. It has an advanced facility of CRM and tools that can be used for analytics and reporting.

The customer support service has domain expertise and is efficient in their service. It offers online ticketing system and live chat. It is an affordable service for small business with standard features.

RingCentral Review – Best Business VOIP for Large Call Volumes

RingCentral as the name suggests is best for business which has large call volumes. It is ideal for businesses that have a large sales team or for call-centers type businesses. It has advanced features like generation of call log reports, auto-attendant facility at multilevel and can automatically record calls.

It offers video conferencing facilities and unlimited calling with 100 toll-free minutes through its Tier I – RingCentral Essentials plan. It is priced at $29.99 per month per user. Maximum 4 people can attend video calls. The Tier II which is RingCentral Standard is priced at $34.99 per month per user. It gives 1000 toll-free minutes. It also offers tools for inbound call management.

RingCentral Premium offers 2500 toll-free minutes and supports 100 people for video calls. It integrates easily with the CRM app and offers digital recording of calls. This is ideal for large call center type business. It is priced at $44.99 per month per user.

8×8 Review – Best Business VOIP for International Calls

Are your customers, associates or vendors based at international locations? Then 8×8 is best suited for you as it gives you unlimited international calling plans. This service is available to make calls to 47 countries. The features include CRM integration, SMS messaging, Auto-attendant, Audio and video calling and you can send unlimited faxes. Another excellent feature is that they offer media storage. If you compare the rates with other providers you will see that it offers more features at lower costs.

Its X2 plan is for $28 per user per month. It gives you unlimited calls to 14 countries and 1 GB media storage. Its X3 plan is for $38 per user per month. You have 32 countries in the unlimited call zone and 5GB media storage. Its final tier plan which is X5 has the call zone for 47 countries and media storage of 10GB. It is priced at $60 per user per month.

Vonage Review – Best Business VOIP for Unlimited Audio and Video Calls

Vonage business VoIP provider gives you unlimited calling and video call options. It offers standardized features as per the industry. It offers 3 packages. The uniqueness of their pricing policy is more the number of users lower the price. Apart from the 3 monthly packages, you can also design your package. The rates as per the features provided and are mentioned separately. For instance, the local phone number services come for only $9.99 per month.

Vonage Mobiles is priced at $19.99 per month per user. This has basic calling and SMS facility. It does not include CRM integration, video calling or auto attendant.

Vonage Premium is $29.99 per user per month. It includes CRM integration with most of the CRM companies. Vonage Advanced comes with 15 hours of call recording facility giving the options to the company to decide which calls they want to record. The monthly cost is $39.99 per user per month.

 Freshcaller Review – Best Cheap Business VOIP

Freshcaller is best for small business as its basic plan Sprout has zero monthly charges. Freshcaller is an economical VoIP provider and it provides all the standard features needed for a small company. The next plan Blossom is priced at $19 per month per user. And their Garden package is for $40 per month per user. The call setting and routing can be easily set up for usage. You can avail of the 14-day free trial before choosing the paid package.


Each of the VoIP service provider gives standard services like calls and video calls, SMS messaging through their basic 1st Tier package. The difference is the pricing factor and additional features available. The customer support service for all the providers is efficient. So the factors to be considered is which of the above providers give the best pricing with best features as per your needs.

Nextiva is economical with all the required features and is the best option for start-ups and soloprenuers. RingCentral is for businesses having huge call volumes as it also gives free toll minutes. 8×8 is good in case your business involves numerous international calls. Vonage gives you the option of unlimited calling. Freshcaller is the best to start with as it gives free monthly packages for standard features.