Grasshopper Review: Get a Second Phone Number for your Business

A virtual Phone system is a cloud-based phone. It acts as a Virtual PBX. When a customer calls your local or toll-free number, the callers are greeted with a customized greeting. The call is then forwarded to your mobile. This makes the call-handling look professional for the customer. Due to its features and affordability, it is an attractive option for small businesses. Grasshopper is a virtual phone service. Check our unbiased Grasshopper Review below.

Grasshopper Review 2020

What is Grasshopper?

Grasshopper is a cloud-based communication system. This service can be used with mobile and home phones. It is easy to set-up. You can make calls using the free minutes, send text, and do more. You can connect with your team at a remote location easily via Grasshopper. It provides good connectivity, mobility at affordable pricing. This makes it a popular choice among small to mid-size businesses.

Pros – Grasshopper Review

  • It provides call forwarding facility
  • You can set up extensions for numerous users
  • Numbers from other providers can be easily ported to Grasshopper
  • It offers voicemail transcription – voice message can be converted to text messages
  • It has a Conference Bridge facility. This is offered at no extra cost
  • You can opt for month-on-month billing and not worry about yearly charges
  • You can also choose vanity and special 800 numbers

Cons – Grasshopper Review

  • People tend to face a glitch in phone connectivity
  • The phone is complicated to set-up
  • Customer support is unreliable
  • SMS can be received only by the admin

Grasshopper Pricing

Grasshopper gives four monthly plan options. They also offer a free seven day trial of any plans of your choice. The company offers easy monthly billing plans. However, you can choose a yearly payment option as well. You will save almost 10% of the monthly amount. The yearly fees need to be paid in full at the start of the billing cycle.

The plan Solo is for $29 per month. This is good for solopreneurs as it provides 1 number and three extensions. The second plan i.e. Partner is for $49 per month. This is for a small team. It gives a unified messaging service, voicemail, and email integration. It gives three numbers and six extensions. The Small business plan is for $89 per month, and it supports five numbers and unlimited extensions. Grasshopper Connect is for $39. It doesn’t give any extensions. It is suitable for individuals for storing calls, text, voicemails, and emails at central storage.

Grasshopper Features Review

Grasshopper aims to provide communication options for businessmen with their customers and with the Company’s internal team. Except for the Grasshopper Connect plan, all the features are available for the rest of the plans. Grasshopper offers Voicemail Transcription. This means you can convert voicemail to text, and the text can also be emailed to your account.

The customer won’t have to hold long for assistance. The calls received are forwarded to the next available number when the given line is busy. The faxes you receive are saved in PDF form and sent to your registered email address. You can opt for a single number for calls and faxes.

The phone is answered by an automated voice message. This sounds very professional. You can also record personalized a greeting message up to 250 words. The company charges $75 for this feature.

The Grasshopper mobile app is compatible with the iOS and Android operating systems. It also has a desktop app. This app will allow you to make and receive calls and send text messages using your business line. International calls can also be made using the business line.

Grasshopper Customer Support Review

Grasshopper has a 24×7 customer sales and support team. However, the team lacks efficiency. Customers have to undergo hassle before their issues are sorted. You can browse through knowledge-base available at their online support center.

Ease of Usage – Rating and Review

Grasshopper has mixed reviews. Few of the users find it easy to set-up and use. However, many have reported various challenges in setting up the service. Once the app or service is established, then it is easy to navigate. Hence the rating for Grasshopper is good and we score it 8 out of 10.

How can Small Businessman use Grasshopper?

Grasshopper is specifically designed for small businesses. With regards to the pricing factor, it has earned brownie points. Apart from its affordability, it offers great features. You can choose the number of lines and extensions you need. As per your team size, you can select the plan.

All the necessary features like calls, text messages, voicemail transcription, conference calls, and more are available in most plans. You can make international calls at cheaper rates. You cannot use free minutes to make international calls. The tariff depends upon the location and is billed on a per-minute basis. Depending on the size of the business, you can choose the plan. The solo plan is best if you are offering various services. If you have a team of more than 15 people, then opt for the small business plan.

Conclusion – Grasshopper Review

Grasshopper is one of the best VoIP providers for small businesses. Its seamless interface and calling facility is quickly gaining popularity among users. Most of the features offered by a traditional phone are offered by this virtual PBX. It has four monthly pricing plans. This gives the users the opportunity to choose as per the size of their business. It allows porting of numbers.

Local numbers can be ported within three days and others within 7-11 days. This ensures continuity for your business. You can connect with teams at the remote location. This gives you mobility. Conference calls can be made with ten people online, and the number of logins can also be increased.

Another aspect of Grasshopper service is that it offers special discounted rates for NGOs and tax-exempt account holders. Very reasonable prices, great features and ease of use makes Grasshopper a must-have communications solution for small businesses.