Zoom Review: Best Video Conferencing and Meeting Software

With more businesses having offshore teams and international clientele, meeting them regularly and getting updates becomes a hassle. Most companies opt for video conference options. Now the task of choosing the best and most economical video conferencing software is a task. Zoom software is one of the most popular choices and so let’s check the Zoom review so that you can decide if it is the most appropriate video conferencing software for you.

Zoom Review 2020

What is Zoom?

Zoom is the platform to conduct meetings online and offers video conferencing and other modes of communication on a single platform. Zoom works on cloud computing technology. It provides services like video conferencing, online meetings, chat, and mobile collaboration.

Pros – Zoom Review

  • It is easy to install and use
  • It offers a free plan that supports 100 participants
  • It supports 100 video participants who can interact. The maximum view-only participants is 10000
  • It provides excellent quality of audio and video
  • You can share desktop screens, active screens or whiteboards with the participants
  • Meetings can be recorded, stored on the cloud storage space and retrieved for future reference
  • It has HIPAA compliant security settings
  • You can choose virtual backgrounds which makes the meeting room look more professional

Cons – Zoom Review

  • The audio-video quality of international calls is not up to the mark.
  • The video conference service tends to get heavy on CPU and makes it slow to respond

Zoom Pricing

Zoom has an affordable pricing plan. The basic plan is free to sign up. You get 40 minutes of group meetings but unlimited 1 to 1 sessions. You can host up to 100 participants. Other features include web and video conferencing.

The next plan is best suited for small teams. The monthly fees are $14.99 per host. It has all the features of the Basic plan plus other value-added services like Personal meeting ID, Reporting features, Admin control, and more.

The Business plan is for small and medium-sized businesses. It is for $19.99/month per host. You can have a minimum of 10 hosts. It has a single sign-in facility and dedicated phone support. You can also get a personal URL.

The Enterprise plan is for the large enterprise. The monthly fees are $19.99 per host. You can have 50 minimum hosts. You can have 1000 participants. You get unlimited cloud storage. You get dedicated customer managers and business reviews. You also get discounts on Zoom rooms.

Features Overview – Zoom Review

Zoom offers tools for excellent video conferencing and meeting services. It gives exceptional audio and video quality and integrates well with other systems. It works on Mac, Windows, Android, and iOS. You can use it for virtual meetings, webinars, and training. Hence it is the popular choice of entrepreneurs, small and large businesses.

You can easily download and start using the app. The screens, images, and files can be easily shared during meetings. You can create a personal meeting ID and customize URL names. It is easy to share with the participants. Zoom offers annotation tools. Using these features, you can make notes and visualize concepts for a better understanding of the participants.

All the information and details shared are securely stored in the cloud space. The security features include Single sign-on, HTTPS access, SSL, and AES 256-bits encryption. You can easily modify the pricing plans as per your requirements.

Zoom Integration

Zoom is well-designed, and it can be integrated with various apps like Salesforce, Skype, HipChat, Box, Dropbox, Okat, Google, Marketo, Eloqua, Zapier, and many more.

Customer Support Review – Zoom Review

Zoom has a systematic support system as per the pricing plan that you have chosen. So in case of the Basic plan, you can have access to online support via tickets. Whereas the Pro or Business plan users have dedicated support number to call, chat, and online support tickets services.

The support staff is available 24×7. They prioritize your request basis the urgency. So, priority 1 issues will be resolved within an hour. And Priority 4 will be resolved within 24 hours. Once the issue has been resolved, the customer receives an email intimation and a feedback form. Due to its standardized process, the service is efficient.

Ease of Use – Zoom Review

The app needs to be downloaded on the mobile or desktop, and the user needs to sign-in. The interface is user-friendly, and the options are well laid out. Sometimes new users are apprehensive because it looks different than other video conferencing software available in the market. Due to which new users may get confused. Hence for the ease of use, the rating is 4.5/5.

How a Small Businessman can Use Zoom?

Zoom is a cloud-based app. Hence there is zero installation cost and no hardware needed. The basic plan is free to use, and it supports 100 participants and offers the features required for a video conference call and online meeting. The money saved is a big boon for small businesses.

It gives online training and support to end-users. The software is regularly updated to offer enhanced experiences to the users. Once the company scales up, the businessman can opt for the paid plan, which is economical and comes with added features. The excellent quality and functionality of Zoom make it the best option on the market for small businesses.

Conclusion – Zoom Review

Zoom offers stable, reliable, impressive video and audio quality communication on a secure platform. It helps you with audio & video conferences, messaging, and webinars. You can access it from your mobile and desktop. You don’t have to incur high costs on international travel when you can have an online meeting with them from the comfort of your office. Video conferencing beats actual meetings today for a small businessman who wants to take his business global.

You can get offsite employees on call daily and get updates and share information effortlessly. Face to face meeting/conference is better than a phone call. It keeps them engaged and motivated.

Zoom is the best option for you when it comes to video conferencing, so go ahead and sign-in for free for the Zoom video conferencing and online meeting software.